FREQUENTLY ASKED QUESTIONS

HOW LONG WILL THE PROCESS TAKE?

The answer for this one is different for everyone. We know that answer is vague but there is no way to keep your treatment personalized and answer this question concretely. Many factors go into the the treatment process. Your goals and progress towards your goals largely determines treatment length. Some people only need a few sessions while others want to make treatment a regular part of their life.

IS THERE A DIFFERENCE WITH IN PERSON SERVICES VERSUS VIRTUAL?

HOW DO I SCHEDULE AN APPOINTMENT?

The quickest and easiest way to get started is to use our booking system by clicking any of the BOOK NOW buttons. Simply select the service you want, and the provider, and the calendar will show your the available time slots.

If you prefer to speak with Nichole directly, you may call or email. However, we ask that you allow up to 48 hours for a response.

WILL MY HEALTH INSURANCE COVER THE COST OF THERAPY?

Our session fees range from $150- $240. Therapy and counselling is not covered under OHIP which means it is a pay out of pocket service unless you have extended health benefits. If you have extended health benefits, these services are usually covered under Registered Social Work (RSW) or Psychotherapy (RP). Please consult your benefits coverage including benefit limits and the title of the care provider (RSW or RP) to determine if you have coverage or will need to pay out of pocket. Our booking system collects payment by credit card and issues a receipt upon completion of the service. You will be responsible for submitting the receipt for reimbursement to your benefits provider.

WHAT IS THE CANCELLATION POLICY?

We understand that therapy is important to you and we also know that life happens. You may cancel or re-schedule your appointment without a cancellation fee 48 hours before your appointment. Within 48 hours, a 50% cancellation fee will apply to any cancelled or re-scheduled appointments. Less than 24 hour cancellations or re-scheduled appointments will be subject to a 100% session fee charge to the payment method on file.

DO YOU DIRECT BILL INSURANCE?

At this time we do not offer direct billing. Once payment is received, you will automatically receive a receipt that you can submit to your insurance provider.

WHAT IS YOUR PRIVACY POLICY?

When you submit an inquiry request or form on our website, your basic information is entered into our database and may be used to reach out to you at the time of inquiry for the purpose of service inquiry. Your information is kept confidential and in accordance with PHIPA. Regardless of services rendered, your information may be kept for a period of 7 years.

Our full privacy policy is given to each client upon intake or initiation of services. If you would like to see our privacy policy prior to this time, please reach out to the clinic directly and make a request.

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.sunflowertherapyandconsulting.ca (the "Site"). This Site is owned and operated by Nichole McKever. This Site is a counselling/ psychotherapy business and blog.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Nichole McKever and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Age Restrictions
The minimum age to use our Site is 12 years old. By using this Site, users agree that they are over 12 years old. We do not assume any legal responsibility for false statements about age.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Nichole McKever and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Nichole McKever and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(705) 333-4223
info@sunflowertherapyandconsulting.ca
8-521 Dunlop St. West, Barrie, ON, L4N 9W5

You can also contact us through the feedback form available on our Site.